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Repair

Repair Service

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To ensure the highest level of service and expertise, we partner with trusted,
certified service providers Pacifica to handle the repair of our customers' appliances. 

 

Our service partners are carefully selected based on their proven track record,
technical skills, and commitment to customer satisfaction.

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In-Warranty Repair

  • ✔ Repair work carried out within the warranty period free of charge.
  • ✔ Genuine Stoves replacement parts.
  • ✔ Fully qualified Stoves approved engineers.
  • ✔ UK based Customer Support team to answer your calls.

Please refer to terms and conditions here.

Fixed-Price Repair

A standard fixed-price option for your out of warranty appliance

£159 - £189*

  • ✔ Fixed-price repair – no hidden fees.
  • ✔ Genuine Stoves replacement parts.
  • ✔ Fully qualified Stoves approved engineers.
  • ✔ 3-month warranty on particular repair.

*These prices exclude repairs for ceramic replacement glass – please speak to our Customer Support Team for further details on 0344 815 3740

Fixed-price repair Terms and conditions here.

Repair & Care

£27.40 or £27.80* per month for 6 months

(£164.40 - £166.80 for 6 months cover)

  • ✔ A full repair now with benefits of a fixed price repair by a Stoves approved engineer.
  • ✔ No fix, no fee promise – if unable to fix the appliance during the initial repair you will pay nothing.
  • ✔ Replacement appliance if deemed Beyond economical repair after the initial successful repair.
  • ✔ Ongoing maintenance advice and Unlimited breakdown repairs (T&C’s and exclusions apply).

*Cost for refrigeration appliances

Please speak to our Customer Support Team for further details on 0344 815 3740

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Repair service FAQs

  • Please contact our Customer Support Team on 0344 815 3740.
  • Opening hours are:
    Monday to Thursday 9:00am to 5:00 
    and Friday 9:00am to 4:30pm

Please ensure you have your model and serial number with you to complete the booking. 
You can find this here

  • Repairs are usually conducted during normal business hours. You will receive a timeslot on the morning of the visit from the engineer along with their mobile number and a link to allow you to track the engineers position on a map.

  • Please ensure you have your model and serial number with you at point of booking along with date of purchase.

  • You can easily book a repair online by visiting: Domestic & General Repairs
  • If you would prefer to arrange by phone:
    • Please obtain an authorisation number from Domestic & General by calling 0333 000 4962 or by accessing your online D & G account here
    • Once you have the authorisation number, contact the Customer Support Team on 0344 248 4544 to book a repair.

 

Can't find the answer to your question in our FAQs?
 

Contact our Stoves Customer Support Team on 0344 815 3740 

 

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