Freestanding & Mini Range FAQs

• Dual-fuel cookers (gas hobs with electric ovens) can be converted from natural gas to LPG.
• The LPG conversion kit can be ordered as an optional extra. View spares
• Gas cookers (gas hobs with gas ovens) cannot be converted to LPG.

• The dual-fuel and gas cookers have a ½ inch BSP parallel internal (female) gas connection in the rear-top-right-hand corner when looking at the appliance from the front.
• This gas connection is located approximately 590-745mm above floor level, depending on the model, when the cooker has been adjusted to a standard 900mm worktop height.

• Yes, the height of freestanding and mini range cookers can be adjusted between 900mm and 915mm, or 900mm and 930mm, depending on the model, to accommodate different heights of worktop.
• The installation guide will show the fitter how to adjust the height of the levelling feet on the cooker.
• For safety reasons, it is important that the hotplate of the cooker is not lower than the adjacent worktops to prevent heat damage to the worktops.

• Please use pans with a base diameter of between 100mm and 250mm.
• Use pans with smooth, flat bases for optimal stability and heat distribution.

• With ceramic electric hobs, which glow red in use, for best results it is very important to use a pan which is of the same size as the ring printed on the glass – smaller pans would allow unused heat to build-up around the pan, potentially leading to the hob over-heating and cutting out, or to damage of the glass surface.
• Using a slightly larger pan than the ceramic glass ring can help to produce more gentle simmering.

• Please use pans with a base diameter of at least 120mm on small rings and at least 145mm on medium and large rings.
• Induction hobs work well with pan base sizes up to 30mm smaller or larger than the ring printed on the glass. Please ensure that the base of the pan is smooth, flat and magnetic across the diameter of the base.

• Please ensure that the lid is fully upright to a 90-degree angle when using the electric hob, as otherwise the safety system will switch off the power to the hob cooking zones.

• Yes, that is normal.
• The ceramic hob elements are thermostatically controlled, and so the elements are switched on and off at required intervals to maintain the power level required and to prevent over-heating.

• This is completely normal for models with 6 heat settings per hob ring (the control knob clicks as you adjust the heat).
  • Lower Power Levels: Only parts of the ceramic element glow red.
  • Power Level 6: The entire ceramic element lights up.

This is how the hob regulates heat and ensures efficient energy use.

This depends on the model:

• 6-Heat Setting Models: The word "hot" is printed on the glass as a reminder that the surface remains hot after use. These models don’t have neon indicator lights.
• 9-Heat Setting Models: These usually have neon lights under the glass. The lights turn on when the hob is hot and stay on until it cools down.

Both designs are normal and ensure safety awareness.

• These new models have two stability chains fitted to the back of the cooker.
• The hooks are provided to be drilled into the wall behind the cooker to attach the stability chains to.
• If you already had hooks in the wall from your previous cooker, the installer may have re-used those hooks which is why the new ones are still in the packaging.
• If in doubt, please consult your installer.

• No, when using the defrost/dough proving function on multi-function ovens, please leave the temperature selector knob in the off position.

• Some touch-control timers feature a child-lock function.
• Please check if there is a padlock symbol showing on the display.
• If so, the child-lock will need to be deactivated.
  • If the middle timer key has a clock symbol, touch and hold the middle clock key for about 10 seconds until you hear a short beep, and the padlock symbol disappears.
  • If the middle timer key has a circular arrow with the word ‘menu’, touch and hold the plus key for about 10 seconds until the padlock symbol disappears.
• For further information, please consult the user guide for your product.

• This is because of the retainer which is required to keep the shelf guide clipped to the side of the top oven cavity.
• Counting the guide shelf positions from bottom to top, please use positions 1, 3, 4 and 5.
• Please do not use position 2 as that is where the retainer is located.

• For models with the Standard Maxi Clock (three touch keys, the middle timer key has a circular arrow with the word ‘Menu’ or ‘Function’)
  • please press the middle Menu key repeatedly until 'L1', 'L2' or 'L3' appears on the display.
  • Use the plus and/or minus keys to adjust the volume level, with 'L3' being the loudest.
• For Sterling models with a circular timer and three physical buttons:
  • Press and hold the minus (-) button until you hear a tone.
  • If the tone is suitable, release the button to save it.
  • If not, release and press the minus (-) button again to cycle through the three available tones.
  • Repeat until you hear your preferred tone.

• Yes, this is normal, as there is a cover on one side of the burner.

• Please note that the timer is context-specific and will only show options when they are relevant.
• If the main digital oven is not in use, then the timer will only give access to the minute minder option and the option to set the time of day.
• If the digital oven is in use, then the cooking duration time and cooking end time options become available.
• Because of this, please select the digital oven function and temperature before setting the cooking duration time and end time on the timer.

• The Zeus Appliance Control App is no longer available to download. We apologise for any inconvenience caused.
• Appliances built from May 2022 onwards have not had the Bluetooth-enabled timer fitted, however the oven timers are designed to be easy and convenient to use without using an app.
• For more information about the operation of your oven timer, please see the user guide for your model.

• This is normal.
• The cooling fan is controlled by a thermal switch and so may not come on immediately, but please be assured it will come on as soon as a certain temperature is reached.
• It is normal for the cooling fan to cycle on and off during use, and for it to stay on for a while after cooking.

• Yes, this is normal.
• Approximately 30 seconds after the last touch of a timer key, the timer display will dim a little.
• This is an energy-saving function.
• Pressing any timer key will brighten the timer display again.

• This is normal.
• The ovens are very well insulated to keep more heat in during cooking for better cooking results with less wasted energy.
• After cooking, the cooling fan will run for longer than on previous models to help the appliance cool down to a low temperature (of around 35° C) and to keep the exterior parts of the cooker cooler for additional safety.
• The cooling fan may run for around 1hour after cooking has finished, and this is normal.
• Don't worry, the cooling fan does not use much electricity (approx. one-third of a unit of electricity per hour).
• Please do not switch the cooker off at the wall before the cooling fan has stopped completely.

• No, cooling fans consume very little electricity, so you don’t need to worry about energy usage.