Range Cooker FAQs

• The 100cm and 110cm Freedom Flex™ zoneless induction models require a 45-amp fused spur cooker point.
• All other Dual-fuel and electric range cookers need to be hard-wired to a 32-amp fused spur cooker point.
• Please note that dual-fuel range cookers will also require a gas connection.

• The dual-fuel cookers have a ½ inch BSP parallel internal (female) gas connection in the rear-top-right-hand corner when looking at the appliance from the front.
• This gas connection is located approximately 565-745mm above floor level, depending on the model, when the cooker has been adjusted to a standard 900mm worktop height.
• Please note any gas appliance must be fitted by an approved Gas Safe engineer.

• Yes, the height of full-size range cookers can be adjusted between 900mm and 930mm to accommodate different heights of worktop - The installation guide will show the fitter how to adjust the height of the levelling feet and wheels on the range cooker.
• For safety reasons, it is important that the hotplate of the cooker is not lower than the adjacent worktops to prevent heat damage to the worktops.

• Dual-fuel range cookers (gas hobs with electric ovens) can be converted from natural gas to LPG.
• The LPG conversion kit can be ordered as an optional extra. Please contact us for more information.

• Please use pans with a base diameter of between 100mm and 250mm.
• Use pans with smooth, flat bases for optimal stability and heat distribution.

• Always place the pan centrally over the burner to ensure even heating and efficiency.
• Make sure the flames do not extend beyond the edge of the pan to prevent heat loss and possible damage.

• Please use pans with a base diameter of at least 120mm on small rings and at least 145mm on medium and large rings.
• Induction hobs work well with pan base sizes up to 30mm smaller or larger than the ring printed on the glass.
• Please ensure that the base of the pan is smooth, flat and magnetic across the diameter of the base.

• The induction components on Stoves range cookers are well-shielded which minimises noises in operation.
• You may hear some soft clicking when the induction coil is switched on or off, and some soft buzzing relating to the electrical current creating heat in the pan.

A crackling sound when using your induction hob is normal in some cases. Here’s how to minimise it:

• Make sure the base of the pan and the ceramic glass are completely dry. Moisture can cause a crackling sound during operation.
• Noises may be more noticeable at higher power levels. Lowering the power setting can reduce the sound.
• The type of pan you use matters. Pans with a higher amount of magnetic material in their base tend to be quieter.

This is normal and does not affect cooking performance.

Induction hobs use magnetic induction instead of heating elements to heat the pan directly through its magnetic base. To maintain the chosen power level:

• At lower settings, the power pulses on briefly and off for longer periods.
• At higher settings, the power stays on longer and off for shorter periods.

This ensures the pan doesn’t overheat and delivers consistent cooking results.

• This is normal.
• The ovens are very well insulated to keep more heat in during cooking for better cooking results with less wasted energy.
• After cooking, the cooling fan will run for longer than on previous models to help the appliance cool down to a low temperature (of around 45° C) and to keep the exterior parts of the cooker cooler for additional safety.
• The cooling fan may run for around 1hour after cooking has finished, and this is normal.
• Don't worry, the cooling fan does not use much electricity (less than a tenth of a unit of electricity per hour).
• Please do not switch the cooker off at the wall before the cooling fan has stopped completely.

• Some touch-control timers feature a child-lock function.
• Please check if there is a padlock symbol showing on the display.
• If so, the child-lock will need to be deactivated.
  - If the middle timer key has a clock symbol, touch and hold the middle clock key for about 10 seconds until you hear a short beep, and the padlock symbol disappears.
  - If the middle timer key has a circular arrow with the word ‘menu’, touch and hold the plus key for about 10 seconds until the padlock symbol disappears.
• For further information, please consult the user guides for your product.

• Ensure the cooker is turned on at the wall.
• If the timer display is flashing, the correct time of day will need to be set before the oven will function.
• On some models, the timer needs to be set to manual mode, often indicated by the word ‘Man’ in the display.
  - Timers with 3 Physical buttons (e.g., Sterling models): Press the two outer buttons (plus and minus, or up and down arrows) together to switch to manual mode.
  - Timers with 3 Touch keys (with ‘menu’): Press the middle menu button twice until ‘Man’ shows steadily on the display.
  - For multi-functional ovens, choosing a cooking function (e.g., fan oven) and setting a temperature (e.g., 180°C) is needed to activate the oven.

• No, cooling fans consume very little electricity, so you don’t need to worry about energy usage.

• The Zeus Appliance Control App is no longer available to download. We apologise for any inconvenience caused.
• Appliances built from May 2022 onwards have not had the Bluetooth-enabled timer fitted, however the oven timers are designed to be easy and convenient to use without using an app.
• For more information about the operation of your oven timer, please see the user guides for your model.

• Yes, this is normal.
• Approximately 30 seconds after the last touch of a timer key, the timer display will dim a little.
• This is an energy-saving function.
• Pressing any timer key will brighten the timer display again.

• No, the slow cook compartment, in the bottom-right-hand cavity on 100cm and 110cm range cookers, uses a simple on/off switch to turn the heating element on or off, and there is no need to set a cooking temperature.

Yes, follow these steps:

• Switch the product off at the wall - Remove the shelves and any baking trays or tins from the oven.
• Unscrew the lamp cover.
• Most recent models use a G9 halogen bulb which pulls out from the lamp holder. However, bulb types can vary between models and so please always replace an old bulb with one of equivalent type.
• Push the new bulb into position and replace the lamp cover .
• Switch the product back on at the wall and set the time of day on the timer.

NB: Please remember that light bulbs are consumable items which are not covered under the manufacturer’s warranty.