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Get in touch with one of our friendly 130 staff on hand at our UK-based Customer Care Centre

Customer Care

0344 815 3740

For any urgent enquiries, please contact us. One of our Customer Care Team will be happy to assist you.

Opening Hours

Mon8:00am - 6:00pm
Tue8:00am - 6:00pm
Wed8:00am - 6:00pm
Thur8:00am - 6:00pm
Fri8:00am - 6:00pm
Sat8:30am - 2:00pm
Sun10:00am - 2:00pm

Product Helpline

0344 248 4149

For product help and assistance please call one of our Customer Care Team who will be happy to assist you.

Opening Hours

Mon9:00am - 5:00pm
Tue9:00am - 5:00pm
Wed9:00am - 5:00pm
Thur9:00am - 5:00pm
Fri9:00am - 4:30pm
SatClosed - Closed
SunClosed - Closed

Spares Store

0344 815 3745

For any assistance or to request any spare parts required for your product, please contact a member of our Spare Parts Team.

Opening Hours

Mon8:30am - 5:30pm
Tue8:30am - 5:30pm
Wed8:30am - 5:30pm
Thur8:30am - 5:30pm
Fri8:30am - 5:00pm
Sat9:00am - 1:00pm
SunClosed - Closed

Customer Care

Want to find answers online? Visit the Customer Care section

Where to find your serial & model number
Order day 1 for delivery day 3. Delivery available UK only to most postcodes, 6 days a week.
Delivery and installation is available Monday to Friday. Delivery is available to the whole of the UK, followed up with installation by our fleet of national engineers.
Our all-in-one service that includes it all. Delivery, disconnection, installation and removal all in one convenient visit on a choice of days. UK mainland only.
Register my appliance

Please register your Stoves appliances here

  • Allows us to contact you in the event of an important product update
  • Keep in touch with news
  • Be the first to know of any safety recalls
  • Improves your after sales service
  • For peace of mind be sure to register all your appliances - new and old