Warranty

Win BBC Good Food Show Tickets

 

 

If you recently purchased one of our appliances , please register it now to be in with a chance to win a pair of BBC Good Food Show tickets. Each month between now and the end of January we are giving away a pair of tickets to a BBC Good Food show of your choice*. To enter, simply take a look around your kitchen and register any Stoves appliances up to 12 years old.  Click here to Register Your Product Online   and be in with a chance of winning

 

*Terms and Conditions apply

Terms and Conditions

 

  1. Promotions runs from 1st November 2016 to 31st January 2017 inclusive
  2. Entries valid on Stoves appliances only and appliances up to 12 years old.
  3. One winner each month will be picked at random by an independent adjudicator
  4. Winners will be picked on 30TH November, 31st December and 31st January and will be contacted within 48 hours
  5. There will be one prize each month of 2 x BBC Good Food Show tickets only. Prize is ticket only, no other additional expenses or travel. No cash alternative.
  6. Please allow up to 28 days for delivery after winner has been notified
  7. Delivery to UK addresses only.
  8. Entants must be minimum age of 18 years old

 

 

Warranty and Product Registration

As part of our ongoing commitment to our customers, your new built-in, freestanding and range cooking appliance comes with a 1 year labour warranty and 5 year parts guarantee*.

It is important that you register your new or older appliances, as this also allows Stoves to contact you in the event of an important product update regarding the appliance you purchased.

STANDARD WARRANTY CMYK

 

 

Click here to Register Product Online  

 

All Stoves integrated appliances such as cooling, dishwashers, microwaves, American style fridges or accessories, such as hoods and splashbacks, all come with free 1 year labour warranty and 1 year parts guarantee*.

Providing that you register your appliance, Stoves guarantee all parts of your product for 5 years* from the date of purchase. During the first year Stoves approved engineers will replace or repair all defective parts free of charge. In years 2 - 5 defective parts will be supplied free only if fitted by approved Stoves engineers and accompanying labour charges are paid. *Parts or accessories that are intended to be replaced, such as fuses, batteries, light bulbs, flourescent tubes and related starters, filters, attachments, cables, plugs, light covers or rain covers are excluded from your guarantee. (See your product warranty card for further details).

To register your appliance you can either click on the link below to register online now, complete the registration card included in your appliance or call FREE 0800 952 1065.

                                                                

Extended Warranty

Extended warranties to increase your cover up to 3 years are also available for extra peace of mind. Once you have registered your appliance, you will be given the opportunity to purchase an extended warranty. For more information about extending your manufacturers warranty please contact our Stoves Service team on 0844 815 3740. 

What's included if you take out an extended warranty while your product is still within the manufacturer warranty period? 

  • - Protection against breakdowns, including parts, labour and call out charges

  • - Repairs by Stoves approved engineers

  • - A UK customer care team available 363 days a year

  • - No product age limit on renewals

  • - Protection against damage caused by accident

  • - If we decide your product is beyond economical repair or cannot be repaired and needs to be replaced, subject to terms and conditions, we'll simply give you a brand new one!

What's included if you take out an extended warranty after the manufacturer warranty period has expired? 

  • - Protection against breakdowns, including parts, labour and call out charges

  • - Repairs by Stoves approved engineers

  • - A UK customer care team available 363 days a year

  • - No product age limit on renewals

  • - If we decide your product is beyond economical repair or cannot be repaired and needs to be replaced, subject to terms and conditions, we'll simply give you a brand new one!

 

* 1 Year Labour Warranty Conditions 

These conditions do not affect your statutory rights.

All appliances manufactured by Stoves carry a free guarantee which protects you against the cost of repairs in the first 12-months from data of purchase provided;

a) The guarantee registration card is completed and posted within 30 days of purchase, or the online registration form is completed & sent within 30 days of purchase.

b) Claims are accompanied by evidence of the date of purchase, such as a sales receipt, showing that the appliance was bought within 12-months prior to the date of claim.

c) The appliance was correctly installed and operated in accordance with the manufacturer’s instructions and used solely for domestic purposes.

d) The defect was not due to accident, misuse, unauthorised modification or inexpert repair.

Consumable parts, such as fuses in plugs and bulbs, which require routine replacement are excluded from the guarantee.

Your guarantee is valid only in the UK.

All claims must be accompanied by proof of purchase, such as a sales receipt.