Warranty Information

Warranty and Product Registration

As part of our ongoing commitment to our customers, your new appliance comes with a 1 year labour warranty and parts guarantee*.

To register your appliance you can either click on the link below to register online now, complete the registration card included in your appliance or call FREE 0800 952 1071.

Register Product Online 

Extended Warranty

Extended warranties to increase your cover up to 3 or 5 years are also available for extra peace of mind. Once you have registered your appliance, you will be given the opportunity to purchase an extended warranty. For more information about extending your manufacturers warranty please contact our Stoves Service team on 0844 815 3740. 

What's included if you take out an extended warranty while your product is still within the manufacturer warranty period? 

  • Protection against breakdowns, including parts, labour and call out charges
  • Repairs by a Stoves approved engineers
  • A UK customer care team available 363 days a year
  • No product age limit on renewals
  • Protection against damage caused by accident
  • If we decide your product is beyond economical repair or cannot be repaired and needs to be replaced, subject to terms and conditions, we'll simply give you a brand new one!

What's included if you take out an extended warranty after the manufacturer warranty period has expired? 

  • Protection against breakdowns, including parts, labour and call out charges
  • Repairs by Stoves approved engineers
  • A UK customer care team available 363 days a year
  • No product age limit on renewals
  • If we decide your product is beyond economical repair or cannot be repaired and needs to be replaced, subject to terms and conditions, we'll simply give you a brand new one!

 

* 1 Year Labour and Parts Warranty Conditions 

These conditions do not affect your statutory rights.

All appliances manufactured by Stoves carry a free guarantee which protects you against the cost of repairs in the first 12-months from data of purchase provided;

a) The guarantee registration card is completed and posted within 30 days of purchase, or the online registration form is completed & sent within 30 days of purchase.
b) Claims are accompanied by evidence of the date of purchase, such as a sales receipt, showing that the appliance was bought within 12-months prior to the date of claim.
c) The appliance was correctly installed and operated in accordance with the manufacturer’s instructions and used solely for domestic purposes.
d) The defect was not due to accident, misuse, unauthorised modification or inexpert repair.

Consumable parts, such as fuses in plugs and bulbs, which require routine replacement are excluded from the guarantee.

Your guarantee is valid only in the UK.