Claims must be submitted online at: www.stovesrewards.co.uk before the deadline of Friday 16th January 2026. Upon submitting a claim, the customer will receive a claim reference consisting of both letters and numbers. This reference will also be emailed to the consumer for their records.

Consumers will need a valid email address, the serial number of their product and an electronic copy of their proof of purchase clearly showing the product purchased, the purchase price, the retailer and the date of purchase. 

Fully completed and correct claim submissions, together with a copy of the original proof of purchase must be received no later than midnight on Friday 16th January 2026.

All eligible products and cashback values are listed within the Stoves Cashback 2025 Terms & Conditions. Only products on this list which are purchased from a participating retailer between Wednesday 17th September – Tuesday 16th December 2025 will qualify.

A maximum of one (1) qualifying product can be claimed per household during the promotion. The promotion is not available on any second hand, refurbished or reconditioned stock.

Each cashback claim is limited to a single use and cannot be used in conjunction with any other promotional voucher or cashback offer against the promotional product.

Consumers can return to the website to check the status of their claim at any time, by visiting: www.stovesrewards.co.uk and selecting the ‘Check Existing Claim’ button. This is a secure page, where the consumer will be asked for their claim reference and the email address provided during claim entry.

If a consumer has any questions or concerns regarding their claim’s status, they should contact the Stoves Rewards Team at: stovesrewards@email-360insights.com.

All successful claimants will receive their cashback reward via a Stoves prepaid Mastercard, within 28 days of claim approval.

In the event the consumer returns the qualifying product, the consumer will not be entitled to claim cashback and any claim will be thereafter dismissed. If a reward has already been issued, the customer must immediately return the reward by contacting the Stoves Rewards team at: stovesrewards@email-360insights.com.

For the avoidance of doubt, this clause does not prohibit in any way the customer’s right to exercise their applicable or statutory or warranty rights.

For any queries regarding this promotion, please send an email to: stovesrewards@email-360insights.com or contact the Stoves claim helpline on 0800 014 8941. Phone lines are open from 9am – 5pm, Monday to Friday. Calls are free when called from a landline but calls from mobiles may incur charges.

Please note, claims cannot be made over the telephone.

You can download a copy of our terms and conditions here