In the unlikely event that you need to contact us, call our Customer Care Centre Helpline on 0871 222 2502. Please ensure that you have your model number and serial number to hand.
Before contacting the Stoves Customer Care Centre, please read our FAQs which provide solutions to various frequently asked questions.
Our Customer Care Centre is open seven days a week, with a telephone messaging service available outside opening hours.
Spare Parts
If you wish to make enquiries concerning availability or prices of spare parts, please call Spares Direct on 0871 222 2506 or click here to visit our Cooker Care Shop. Alternatively, if you complete the email contact form, one of our Customer Care Representatives will contact you.
Spares: 0871 222 2506
Opening hours
Monday to Friday: 8.30am to 5.30pm
Saturday: 9.00am to 1.00pm
Service
Service: 0871 222 2502
Opening hours
Monday to Friday: 8.00am to 6.00pm
Saturday: 8.30am to 2.00pm
Sunday: 10.00am to 2.00pm
You can also choose to contact the Customer Care Centre by using the form in the Contact Stoves section of this website.
If you wish to purchase any consumables/cleaning products then please call 0871 222 2655.