At Stoves, part of the Glen Dimplex Home Appliances Group, we’re committed to providing excellent customer service.
We have won the Domestic & General Award for Customer Care Excellence in 2005, 2006 and 2007, for a record three years in a row. We have invested £2.5 million into the service we offer and this means that we now have 300 customer service staff on hand to answer your calls and queries, 363 days a year.
Stoves Customer Care Number- 0844 81 53 740
Lines are open Monday to Friday 8am - 6pm and Sunday 10am - 2pm.
Aftersales
Here at Stoves we are committed to providing a comprehensive after sales service. When you purchase a Stoves appliance, you will immediately benefit from the following;
- Full 12 month guarantee
- Customer Care Centre open seven days a week, 363 days a year
- Nationwide service cover from fully trained CORGI registered engineers
Product Information
Should you require information or advice prior to purchasing your chosen Stoves appliance, please call our Product Information Helpline on 0844 24 84 149. Our staff can give you information on our whole product range. Alternatively, for pre-purchase queries you can contact us by email.
Home Delivery
Confirmation of your order
A letter of acknowledgement will be posted 1 day after we receive your order. You will then receive a call from our dedicated Home Delivery Admin Team 1 day after your order is received. This will be to confirm a convenient delivery date, subject to stock availability.
Our Home Delivery Representative will call again 4 days prior to the delivery date to confirm delivery details and your availability to receive your order. A text message will also be sent to your phone if you have provided the number.
PLEASE NOTE THAT ORDERS MAY NOT BE CANCELLED OR AMENDED WITHIN 4 DAYS OF AGREED DELIVERY DATE AS THE PRODUCTS WILL BE EN-ROUTE.
Delivery Service
Your delivery will be by a specialised Home Delivery carrier using two experienced man crew for all deliveries. We deliver to the room of your choice (unless we feel that there are any health and safety risks e.g. staircase too narrow, or potential danger of damaging your order or property). We deliver between 7am and 7pm and estimated time of delivery can be obtained from 8am on the day of delivery by telephoning us on 0844 248 4122 (Calls to this number will be charged at 10p per minute from BT landlines. Charges from other providers and mobiles may vary). We deliver Monday to Saturday (excluding Bank Holidays) in most UK mainland areas.
Contact Home Delivery
Our Home Delivery Office is open:
Monday - Thursday 8am - 5.30pm
Friday 8am - 5pm
Tel: 0844 248 4122 (Calls to this number will be charged at 10p per minute from BT landlines. Charges from other providers and mobiles may vary)
Nationwide Service Engineer Coverage
Fully trained Gas Safe registered Stoves engineers cover the whole of the UK. Engineers are available to call between the hours of 8am and 6pm, Monday to Friday (subject to availability).